We bought Servermania's 2GB Ram VPS 7 months ago by following an advertisement on Facebook. 7 months went by and suddenly one day, out of nowhere, our VPS was terminated for spamming. We do send mass emails to our subscribers and have been doing so since day 1, but we send them using an external server not Servermania. Maybe there was an exploit that sent out all the mass emails.
Nevertheless, we accepted the termination as we were responsible for maintaining the security on our VPS and should have done better, and asked for a backup as we don't keep daily backups. The customer support agreed and asked for our FTP details. We provided them our FTP details, and it has been more than 24 hours and they have not uploaded the backup to our new server. We asked for slight leniency in the termination to be able to transfer some parts of the websites to the new server, but they have stopped replying and the last ticket hasn't been answered for 4 hours.
We are really worried as our data contains research papers for medical journal, and any loss can result in the scientific community deprived of important research. We are using this forum to bring attention of the concerned authorities at Servermania to look into the problem, as we have been down for 30+ hours and this is hurting our business. The ticket number for our request is 89276.