Hi all.
I'm a newcomer (customer) to the world of IaaS and cloud hosting.
But an old hand at runnning my own iron in-house, both virutalized and non-virutalized (close to 20 years).
For the last ca. 8 months I've had a server in the cloud.
A full virtual guest server running Ubuntu installed and managed by me.
And in that time have experienced hours long unplanned downtime on 3 occasions.
Each time requiring at support ticket to get the server online again. I.e. problem could not be solved by any form of remote management available to me as a customer. Restarting instance, console access, and so on not working.
And each time caused by some outage at the cloud provider, where the provider where aware of and dealing with the root cause.
But where (apparently) little were done to discover dead guests/hosts in need of manual intervention from the provider to get running again.
Now, "luck" obviously plays a part in any kind of hosting, when it comes to uptime.
Nothing can be completely under the control of us mere humans. :)
But I'd like to hear how you guys find this experience?
Does it sound about right?
I'm considering going back to running this server in-house, since uptime certainly isn't any better than what I can get with a cheap PC server, a single Internet connection, and perhaps a small UPS.
Costs are somewhat similar too, so I'm not sure any value is really added by running this server in the cloud.
And some "value" is certainly lost by the fact that I can't look people in the eyes (sometimes using a mirror), while I yell at them to get things fixed! :)
Is this a reasonably track record for a cloud provider in the segment we are talking about here on this board?
The point is not to single out my current provider, so I won't go into that.
But to hear what your experience is in this market, so I can set my expectations right.