I recently signed up with a host that I won't disclose for now.
Assigned hardware and found out that the server was missing 4GB of RAM. 20GB instead of 24GB. I brought it to their attention and they let me know that this was a rare instance that I was delivered the wrong setup. Okay. They offered me $3/off my monthly bill or to move me to a machine with 24GB. I opted for the latter. They did tell me there would be downtime during the move (and I would still be responsible for that time). Again, I didn't have much issue, as long as it wasn't more than a few hours. The server is of a Dell Chassis and has MegaRac IPMI interface (with integrated KVM). I had loaded ESXI on the machine and was fine with this, however I decided I wanted to load Server 2012 and just use HyperVM for my pet projects. During the middle of the install (using remote media), MegaRac completely died on me. I could not access the interface at all. I tried accessing it from IPMITool to reboot the MC using a cold reset. No dice. My host advised me that since this was un-manged, I would have no assistance with this. They offered me three solutions - rent a KVM at $30, pay $20 for a cold rack reboot (remote hands scheduled with other work,'discounted rate' as they referred to it), or wait anywhere from 1-4 weeks to be moved to additional hardware, no firm ETA. Unfortunately, my hands are tied so I paid the $20 and opted for the cold rack reboot (in the hopes that this would fix IPMI, with no guarantee). So, we're about 24 hours out with no IPMI or access to the server, on hardware that was delivered incorrectly. I understand that it might be harder back east due to the storms and such, but it's a lot of things not going right. This just worried me down the road if I have a RAM module or hard drive failure that I will be charged for the replacement time even though it's not my hardware. They've been somewhat responsive, but I feel like I've gotten the short end of the stick with paying $75 and only utilizing the server for more than about 2 days.
Do I stick it out or cut my losses and run?