I didnt wish to go public with this but due to a complete radio silence from the concerned parties it might be only way to get some attention and get this fixed.
Just a quick summary about the background story
In May this year I ordered a service from DelimiterVPS for a work related project, paid for it and got it successfully deployed. For almost two months everything was fine until my instance was suspended and I was informed that there was a small inaccuracy in my contact information. Upon verification I noticed that this claim was partially true and made the necessary updates.
Upon this however Delimiter neither reactivated the instance nor verified the address via letter (as they specifically pointed out beforehand themselves), but instead started looking up random phones number listed under the given address and stated that nobody would have ever heard of my person at this number. This was not much of a surprise given that it is a set of buildings with many departments and many phone numbers and the number they looked up simply was not associated with me. They ignored to address this explanation and also refused to go through with their very own requirement of a letter mail verification. Eventually this was an unfortunate decision from their side but as they were issueing a pro-rated refund (despite technically missing roughly two weeks) and I did not have a particular need to host with Delimiter I chose not to pursue and go along with their decision.
So far, so good, not a pleasant experience but not much of an actual problem and not really a reason to make a fuss about it. The problem started last week when I was attempting to place an order with a different service provider and got my order cancelled with the remark that I would have somewhere an alleged - quote - fraud record. Upon enquiring I was given a fraudrecord.com entry (LINK REDACTED) created by Delimiter.
It has been now eight days and counting since I contacted Delimiter and FraudRecord trying to get this groundless entry removed. However both messages, the initial enquiry plus a follow-up, have been left unanswered up until this day. @MarkTurner unfortunately could or did not want to assist either. His response last week was (partially understandable) "This is for Delimiter to resolve" and "Not my headache, I am not getting the middle of it.", however now (after obviously not receiving an official response) that I asked him to kindly escalate this internally within Delimiter and/or their parent Yomura, fell silent as well.
Just for the sake of good order and to make this absolutely and without doubt clear, there has never been any financially or technically related issue in regards to the account. There was neither an issue with the payment at any single point (which was well beyond a chargeback period anyhow) nor any technical issue of the sort of attacks or other malicious conduct. The sole reason for them passing on my data to a third party are their incorrect assumptions they deliberately chose to stick to. Not anything even remotely fraud related.
I apologise for making this bluntly public but considering that no party seems to be willing to take any action I am not left with a lot of other options (apart from sending legal mail) and sincerely hope that this posting will grab Delimiter's attention (here on the forum in particularly @MarkTurner's) and will get this issue finally resolved.
Not wanting to do business with me or listening to my arguments and explanations is one thing, deliberately and unjustifiedly tarnishing my reputation another. In 17 years of being a customer of a large number of different hosting providers I have experienced many things, nothing like this though.