Well, someone linked me a certain Zeneva.net Absolute Frustration post here on LowEndTalk, so I figured I would post what's been happening to me for the last three months (and to clear up why our KVM10 is so bad!)
I have an open case with the Attorney General (Pam Bondi's Office) of the state in which they apparently do Business, as well as an open case with the "City of Altamonte Springs, Police Department", the "Florida Department of Agriculture and Consumer Services, Division of Consumer Services" regarding Zeneva LLC in which they have been given the same information I will present here today. I have also made inquiry to the Better Business Bureau's office in that state; with no reply as of yet. All invoices and discussions are provided exactly as they were provided to me, with the exception of sensitive information such as Credit Card numbers and Credit Card Transaction IDs are blocked out. I have also blocked out the "Payee" address, as that is my Home Address and not that of my Business (as I was forced to pay with my Visa.)
In this post, all dates are formatted dd-mm-yyyy (important!)
After hearing about Zeneva from a friend as being an "alright company" I had inquired directly with Timothy Lee over Skype regarding a few quotes of service, and eventually we had decided on me purchasing the following specifications:
E5-2620 64 GB RAM 4x 2TB HDD RAID $250/mo
The order was finalized and placed on 01-10-2013. The order was paid on 01-10-2013 via PayPal, however; he got his PayPal limited, so we made arrangements that I would pay via Credit Card and he would refund my PayPal transaction. Final payment via Visa was received on 03-10-2013.
Now, I must state that to this day I have not received the server that I ordered back on 01-10-2013. I have been forced into paying more invoices towards the server I have never received as well. (this is where the horror begins...)
On 13-10-2013, Timothy delivered a server with the following specifications, meant as a temporary server in place so I was not completely out of $250. The server was delivered, and I had to configure the RAId and install Linux myself over IPMI... let's not get into how much of a nightmare that was, or how I still don't understand how I had to remotely configure my own RAID:
E3-1230 v3 16 GB RAM 4x 2TB HDD RAID (without BBU, a really old LSI card) $250/mo (...)
On 14-10-2013, the server was properly 'fixed' as per the drives and other issues. On 15-10-2013 the IP addresses required for the temporary machine to be of any use at all, were delivered (finally). I had to set them up myself of course. At this point, I have a 16GB RAM (1/4th the RAM) with a much smaller CPU, and a less than expected RAID card (although the RAID card was never specifically noted in my invoices or order, so I can't complain about that.) Zeneva did not reimburse me or credit the difference.
On 17-11-2013 an invoice was generated, due on 01-12-2013 (for $250 again, for the service I have yet to receive.) I only paid the invoice on 04-12-2013, (rightfully delayed as well,) after his staff promised a delivery date, and he guaranteed and confirmed this delivery date over Skype; for the following weekend.
On 18-12-2013 an invoice was generated, due on 01-01-2014 (for $250 again.) Needless to say, I have not paid this invoice yet.
On 19-12-2013 the entire Zeneva network suffered a downtime lasting just over ten hours (as my Nagios reported it.) I have not been reimbursed on this, nor was a network announcement or issue, or any sort of communique sent out regarding this downtime. I had to pester him on Skype repeatedly the downtime to get status updates.
Image of Invoice #186 (01-10-2013): https://db.tt/rGrGNWhf
Image of Invoice #316 (17-11-2013): https://db.tt/QkyNHEin
Promise to deliver ordered service (04-11-2013): https://db.tt/KzDtoXeU
Confirmation of promise to deliver (04-11-2013): https://db.tt/QPfzKbJs
Image of Invoice #369 (18-12-2013): https://db.tt/c43JmH40
To summarize, as it stands now I have paid $500.00 USD for a $100 server.
I know you're here @Zeneva, I would love for everyone to hear your side of the story. I have neglected to mention Timothy's reasons or explanation for any of these delays; as I don't want to put words in his mouth (if even the words that have already come out of his mouth...) I would rather keep this a fair and civil horror story, where @mpkossen doesn't have to step in until the provider in question replies.
To everyone else, I hope your holidays are great so far!
P.S: If this were WebHostingTalk, the delivery date alone would be enough to permanently ban the offending provider from the network on ethical grounds.