They are pain in the arse, probably the most difficult part of running a web hosting business. Today some guy signed up with my shared hosting and requested I let him use custom nameservers. I told him IP address to use. I use same Ip for both ns1 and ns2. Client tells me he wants different IPs for ns1 and ns2 so i quickly login to solusvm and assign another IP to my own vm and reply to his ticket telling him the other IP. After 20 minutes I get notification from paypal that that idiot has opened a "not as described dispute". I quickly login to whmcs and terminate his account and in paypal I sent him a refund. Then after half an hour I get a reply to his ticket. ""now that will work. I had just opened a dispute with paypal, just tell them the issue is resolved.""
Is this a game or what?? In all this time I have replied to tickets in less than 10 minutes. Now he tells me
""I saw that and i realized we were not able to do business today. If you still want, i am sure i will be needing more hosting in a day or two, and if you are cool with offering me the 2 different nameservers, then we can be in business for years to come.""
I really want to tell him to fuck off. But I think that would be against the rules of business. What would you do in this situation?
Thanks